Personal Immigration

Legal

Richmond Chambers LLP is a limited liability partnership registered in England and Wales with registration number OC380935. Our registered address is Seven Henrietta Street, Covent Garden, London, WC2E 8PS where a list of members may be inspected. We are authorised and regulated by the Solicitors Regulation Authority (Licence number 597974) are subject to its outcomes-focused regulations that focus on high-level outcomes to govern practice and the quality of outcomes for clients: www.sra.org/handbook. Barrister members are additionally regulated by the Bar Standards Board. Our VAT number is 164 6348 92.

Accuracy of website content

We work hard to ensure that the information contained on this site is accurate and up-to-date. However, the law changes quickly and it is possible that errors and omissions may occur from time to time. The material on this site is designed to be helpful, but does not constitute – and nor is it designed to replace – legal advice. Please do not act in reliance on any information contained within this site, without first checking directly the accuracy of the information with us or by taking specialised legal advice that is tailored to your situation. We therefore disclaim all liability for your use of the information on this site.

Links to third party sites

Any links to third party websites are provided to you only as a convenience. The inclusion of any link does not imply endorsement of that website, and we are not liable for the content of any site to which we link.

Cyber crime and scams

Cyber crime is on the increase, so it’s important to be vigilant and look out for anything suspicious.

A scam is a type of fraud that criminals use to trick you into giving them money and personal details. Fraudsters often use the names of lawyers, barristers and law firms to make themselves appear genuine and increase their chances of tricking victims into sending money to them.

Scams can take the form of emails, text messages, telephone calls or direct mail which can seem legitimate and very convincing. It is important to be vigilant and carefully verify any unusual requests or suspicious communications purporting to come from the firm.

Be particularly careful if someone is asking you to send sensitive personal information or money, or purports to notify you of changes to important business information by email.

If you receive unusual communications purporting to be from Richmond Chambers LLP or any of our barristers or employees about which you are uncertain or suspicious, please contact us immediately. You can email info@richmondchambers.com or email the partner in charge of compliance directly: sarah.giddens@richmondchambers.com.

If you have been a victim of a scam, we would encourage you to report this to the police via https://www.actionfraud.police.uk/. We will not be able to assist you to recover any money that you have lost and we will not be responsible for any losses resulting out of scam communications, but we will take this matter seriously. We will report all incidents of scams and identity fraud to the police and Solicitors Regulation Authority.

You can find more information about current frauds, cyber crime and scams involving laywers on the Solicitors Regulation Authority website https://www.sra.org.uk/consumers/scam-alerts/scam-alerts.page

Complaints

Our aim is to provide an outstanding service at all times. However, if you are unhappy about any aspect of the service you have received, you should contact us and let us know as soon as possible. Please email our Compliance Officer, Sarah Giddens, and she will investigate the matter promptly, carefully and provide a written response.

A copy of our full complaints procedure may be downloaded here.

We hope that we will be able to resolve any issues between us and that you will be satisfied with the outcome. However, if you have allowed us time (usually at least 8 weeks) to try to resolve the problem and you remain unhappy, you may be entitled to complain to the Legal Ombudsman. The contact details are:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Tel: 0300 555 0333
www.legalombudsman.org.uk
enquiries@legalombudsman.org.uk

The Ombudsman will usually expect you to allow us at least 8 weeks to resolve the matter. The time limit for referral of complaints to the Ombudsman is six months from the date of your last contact with us. Please see www.legalombudsman.org.uk for further information.

Diversity Report 2017